What we in DTC pay special attention to:
Our principal idea with DTC (Direct Telephone Coaching) is to shape the communication between the company and its clients / business partners to be extremely profitable and valuable for all parties involved.
Trust is the basis of any business relationship. The same applies to a telephone conversation. But can one learn to build trust? The key issue here is always credibility. With our special method DTC we develop this key principle directly on the phone.
How does DTC work?
Our DTC process begins with a full-day START training unit for all working with the telephone, followed by 3 coaching units of 40 minutes, directly on the phone – usually with an interval of 2-3 weeks between the individual units.
In each coaching unit, your employees will lead 2-3 simulated conversations with one of our certified DTC-Trainers. These units are held in the normal working environment of the employees. Every conversation is followed up with detailed feedback, after which a transformation strategy for the following conversations will be defined. Following the 40-minute coaching unit, a summary and a written coaching protocol is provided with the issues discussed and clear instructions for the next unit.
Take the advantage of our tested training methods:
With our DTC-method you receive a complete pack that serves your employees on long term, whether in acquisition or contact management. Participants will become more efficient, goal-oriented, profitable, and they will act more independently, likably and trustably on the level of relationships. They gain a deeper understanding of the professional leading of conversations, and learn all aspects of communication.
We can focus on different topics:
- Telephone training - (new) acquisition: the first impression counts - especially in case of acquisition calls. Our voice, wording, and offer may instantly engage interest, then we may convince through trust and competence.
- Telephone training - sales: how should sales people make phone calls in a customer oriented, enthusiastic way, with joy and success? Participants learn how to reach their sales goals and handle objections.
- Telephone training - problem solving: Participants learn the rules of problem solving conversations, e.g. customer complaints. Obviously communication must be service- and solution-oriented, even with "difficult" persons or situations.